Posts
Building Grit in Tech: A Conversation with CCG’s Chris Moffett
On a recent episode of The Grit Mindset, host Matt Rosen sat down with longtime friend, neighbor, and business partner Chris Moffett, co-founder and partner at CCG. What unfolded was an inspiring conversation about entrepreneurship, overcoming uncertainty, and navigating the ever-accelerating world of technology. From Bellman to Engineer: An Accidental Entry into Tech Chris’ path […]
The Rise of Small Language Models (SLMs)
Over the past year, large language models (LLMs) have dominated the AI conversation, but a quiet revolution is happening behind the scenes. Enterprises are shifting their focus from experimentation to implementation, and in that transition, Small Language Models (SLMs) are emerging as the practical choice! From AI Hype to Real-World Adoption Between 2023 and 2024, […]
Boost Agent Performance and CX with Five9
Today’s customers demand more than just quick answers; they seek fast, personalized, and consistent support across all channels. The customer experience (CX) has emerged as a crucial differentiator for businesses across every industry, whether it’s through phone, chat, SMS, or social media.Unfortunately, many organizations are still relying on legacy contact center systems that weren’t built […]
How Businesses Can Safely Harness the Power of Artificial Intelligence
AI is transforming the way we work, but it’s also creating confusion. From ChatGPT to “agents,” the AI landscape can seem like an alphabet soup of technologies that promise everything from instant insights to fully automated workflows. In a recent conversation between CCG’s Mike Stute, resident AI and machine learning expert, and Tyler Dool, an AI […]