Posts
What Are The Pitfalls Of AI Usage & How To Avoid Them
Copyright InfringementCopyright infringement has to be watched out for due to popular artificial intelligence language models like ChatGPT. The purpose of AI language models is primarily to assist users in obtaining information, answering questions, and even engaging in conversation. The information provided stops at a set point in time. Seems harmless, but once you read […]
4 Best Applications of AI in Contact Centers
Incorporating AI technology in a business can result in significant advantages, such as improving efficiency and increasing profitability. However, it is the way a company uses AI to assist humans that can make a difference. 1. Harnessing Sentiment Analysis With Sentiment Analysis, AI technology gauges the emotional tone behind customer interactions in real-time. This allows […]
The Channel Champions Podcast Interviews CCG
Channel Champion’s Channel Marketing Manager Zak Anderson interviewed our very own Keith Hatley and Chris Moffett! In case you missed it, we recapped the highlights of the cast and expanded on the origins of Cloud Communications Group (CCG), our unique approach, and the state of the industry. Check out of full video below:
Cybersecurity Reporting Act Ratified
On Tuesday, as part of the omnibus bill, President Biden signed into law the Cybersecurity Reporting Act. This act requires companies operating in critical infrastructure to report to the Cybersecurity and Infrastructure Security Agency (CISA) within 72 hours after they discover they are under cyberattack. It also requires these same companies to report to the […]