Posts
How CCG and Five9 Are Powering the Next Era of Agentic CX with Intelligent AI Agents
Customer expectations are evolving fast. People want intelligent, frictionless service that’s both immediate and deeply personalized. Traditional automation and scripted chatbots can’t keep up. That’s why Five9 recently unveiled a major leap forward in customer experience (CX): the launch of AI Agents and a robust AI Trust & Governance framework, designed to enable what they call Agentic CX.
CCG Presents at CTO Roundtable Unlocking Business Value with AI & Data in Montana
On August 20th, Cloud Communications Group (CCG) hosted a roundtable in Montana, bringing business and technology leaders together to explore how AI is transforming organizations today.The session, led by CCG’s Keith Hatley, Chris Moffett, and Mike Stute, traced the rapid evolution of AI and its move from experimentation to real business impact.From Potential to PracticalThe […]
Cloud Communications Group Ranks No. 4069 on the 2025 Inc. 5000
For the 3rd Time, Cloud Communications Group Makes The Inc. 5000, at No. 4069 in 2025, With Four-Year Revenue Growth of 88% Percent NEW YORK, August 12, 2025 – Inc., the leading media brand and playbook for the entrepreneurs and business leaders shaping our future, today announced that Cloud Communications Group is No. […]
Beyond the Sale: The Future of Channel Advising in a Crowded, AI-Powered Market
In today’s channel ecosystem, success isn’t about having all the answers. It’s about knowing how to ask the right questions, at the right time, with the right people at the table.That was the heartbeat of our most recent conversation on Coffee with Craig and James, where we sat down with Dave and Keith to unpack […]