Cloud Communications Group (“CCG”) has instituted a comprehensive set of privacy policies and procedures to ensure that its website visitors’ privacy is never compromised. The purpose of this privacy notice is to inform our website visitors of the type of information that CCG, or another partner acting on its behalf, collects from the website, how the information is gathered, how it is utilized, how long it is retained and how visitors can restrict its use or disclosure.
The primary focus of CCG’s privacy policy is to ensure that all website visitors’ customer identification, which we term “customer identifiable information,” is kept private at all times. As the term suggests, “customer identifiable information” is information which can be associated with a specific individual or entity, including, for example, a customer’s name, address, or telephone number, e-mail address and information about online activities that are directly linked to them.
The collection of customer identifiable information is a critical element in the day-to-day operation of the website to allow CCG to maintain the highest level of customer service for all website visitors. It is a common practice and often a necessity for companies, governments, or other organizations to collect customer identifiable information to conduct business and offer services.
CCG always strives to safeguard the customer identifiable information obtained from its website users and visitors (collectively, “customers”) from any unauthorized intrusions.
CCG may contact people on the home phone number they enter on our website, input into our automated phone system or give to an agent in case of technical difficulties, promotions and/or reminders.
General
CCG will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for, or use of, a CCG product or service — including customer names and addresses — without the consent of the customer. CCG will, however, disclose customer identifiable information as required by subpoena, search warrant, or other legal process or in the event that such customer is engaging in unlawful use of our website.
When CCG uses third parties to perform services on its behalf, CCG will request that such third parties protect your customer identifiable information consistently with this privacy policy. However, we cannot ensure that all your customer identifiable information will never be disclosed, as regulatory and/or other requirements may make disclosure necessary.
Collection and Use
In some instances, CCG may collect information that is not “customer identifiable information.” Some examples of this type of information include the type of Internet browser you are using, the type of operating system you have configured on your computer, and the domain name of the website and/or Internet Service Provider from which you are linked to our website. CCG primarily uses this information for market research and optimizing its systems to deliver the best customer experience possible.
CCG may collect and use customer identifiable information for various purposes, including but not limited to, billing purposes, to provide or change service, to anticipate and resolve problems with your service, or to inform you of products and services that better meet your needs. This means that CCG may use your customer identifiable information, in conjunction with information available from other sources, to market new services that may be of interest to you, but CCG will not disclose your customer identifiable information to third parties who want to market products to you.
Declining e-mail offers
CCG will only send our customers e-mail regarding promotional offers or other news if a customer specifically grants us permission. A customer has the right to choose not to receive CCG e-mail direct marketing communications by simply notifying us of their preference. This process is commonly termed opting-out or unsubscribing. At any time, a customer can unsubscribe from our e-mail list by clicking on the unsubscribe link found at the bottom of every message or promotion delivered electronically to our customers. Upon such notice, CCG (a) will not contact that customer directly with CCG promotional messages, and (b) will not use customer identifiable information obtained from that customer’s registration to contact that customer with CCG product or service messages. A customer may also choose not to receive such messages by notifying CCG via fax or mail.
Security
CCG has gone to great lengths to implement technology and security features to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and CCG, based on its judgment, will continue to enhance its security procedures as new technology becomes readily available. However, since there is no such thing as “perfect Internet security”, CCG cannot provide any guarantees of 100% security compliance.
Email Contents
CCG will not read or disclose to third parties private e-mail communications that are transmitted using CCG services except as required to operate the service or as otherwise authorized by law.
Improper Conduct
CCG may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.
Account Information
CCG honors requests from customers for account information and will correct any such information, which may be inaccurate. Customers may contact CCG to verify that appropriate corrections have been made.
Cookies
When you visit our website, we may store information on your computer that allows us to identify you immediately. This process is often referred to as “cookie” technology. More specifically, a cookie is a commonly used Internet standard which stores, in a very small text file on the customer’s hard disk, information specific to the customer. Our website makes limited use of cookies in an effort to improve our level of service to our website visitors. Cookies cannot be accessed by any other website other than the website issuing the cookie. The private features of our website are only accessible when cookies are enabled in the customer’s browser. If a customer does not wish to utilize cookies, this feature may be disabled within the customer’s Web browser. However, by disabling cookies, a customer will not have access to private areas of our website through that browser.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Links
CCG may use third-party companies and contain links to third parties on our website. We have not reviewed these third parties’ privacy practices. Linkage to another website(s) does not constitute approval or endorsement of the website or any material contained therein. We are not responsible or liable for the privacy practices or contents on these linked websites. We suggest you check the Privacy Notice on each website you visit. Your connection to the linked websites is at your own risk.
Surveys
Occasionally, we may conduct surveys on our website. Surveys are conducted at random and are completely voluntary to our visitors. The survey may require a customer to provide customer identifiable information in exchange for the information or services provided by the survey. We may use this information in an aggregate manner to better tailor the type of services, information, and advertising that are provided on our website.
Policy Changes
CCG reserves the right to change its privacy policy by publishing new terms on its website at any time and your access and use of the CCG website thereafter constitutes your acknowledgement and acceptance of such amended policy. This privacy policy does not create and legal right for your or any third parties.
Children
CCG websites are not structured to attract children under the age of 13. CCG believes there is no information on its website that is inappropriate or objectionable for viewing by children.
CCG does not knowingly, directly, or passively; collect information from children under the age of 13. If we create offers and products that make it appropriate to collect information from children under the age of 13, we will notify you of the change in this privacy policy. We also will ask a parent to confirm his/her consent in advance of any collection, use or disclosure of that information. We do not collect any information that is not submitted to us. We only use personally identifiable information so that we may better understand our customers’ needs and send information to customers regarding new services or offerings. We do not sell any customer identifiable information or disclose any customer identifiable information to third parties.
Ordering online products and services from CCG is limited to adults (ages 18+). However, you should be aware that wireless devices and services purchased for family use may be used by minors without the knowledge of CCG. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this privacy policy.
Questions?
Please direct any questions or comments regarding our privacy policy to [email protected].