Posts
Industry Spotlight: Customer Experience & Support with SLMs
Customer experience and support have become essential differentiators as customer expectations for speed, personalization, and consistency continue to rise. Organizations are shifting from reactive support models to proactive, data-driven engagement strategies powered by cloud communications. AI workflow automation is enabling modern CX contact centers to improve efficiency while delivering more meaningful customer interactions. The Role […]
How CCG & Vonage Elevate AI Customer Service Together
In the fast-evolving world of customer service, businesses are increasingly turning to AI to enhance efficiency, personalization, and overall customer satisfaction. Two industry leaders, CCG and Vonage, are at the forefront of this transformation, combining their expertise to deliver cutting-edge AI-driven solutions that redefine customer experiences. The Power of AI in Customer Service AI is […]
Building Grit in Tech: A Conversation with CCG’s Chris Moffett
On a recent episode of The Grit Mindset, host Matt Rosen sat down with longtime friend, neighbor, and business partner Chris Moffett, co-founder and partner at CCG. What unfolded was an inspiring conversation about entrepreneurship, overcoming uncertainty, and navigating the ever-accelerating world of technology. From Bellman to Engineer: An Accidental Entry into Tech Chris’ path […]
The Rise of Small Language Models (SLMs)
Over the past year, large language models (LLMs) have dominated the AI conversation, but a quiet revolution is happening behind the scenes. Enterprises are shifting their focus from experimentation to implementation, and in that transition, Small Language Models (SLMs) are emerging as the practical choice! From AI Hype to Real-World Adoption Between 2023 and 2024, […]